Refund policy

Refund & Return Policy
Last updated: May 13, 2026

At Fashion Nueva, we want customers to feel confident when shopping with us. If you are not fully satisfied with your order, we offer a clear and straightforward return process.

Return Period

You may request a return within 14 days after delivery.

To be eligible for a return:

The item must be unused and in its original condition
All original packaging, tags, and included accessories must be included
The item must not fall under any non-returnable category listed below

Our support team is available to assist you throughout the return process:
support@fashionnueva.com

No Restocking Fees

Fashion Nueva does not charge restocking fees for returned items.

Return Conditions Summary

Returns are accepted within 14 days of delivery
Products must be unused and returned in original condition
Original packaging, tags, and included items must be intact
No restocking fees apply
Customer support is available for assistance

Return Shipping Costs

Free Returns Covered by Us

Fashion Nueva will cover the return shipping costs if your item:

Arrives damaged
Is defective
Is incorrect

Please contact us at support@fashionnueva.com before returning the item, so we can review your request and provide further instructions.

Customer-Paid Returns

You are responsible for return shipping costs if you wish to return an item because:

You changed your mind
You ordered the wrong product
The item does not fit
You no longer want the item

Please note that original shipping fees are non-refundable, unless the return is due to an error on our side or a defective item.

How to Initiate a Return

To request a return, please contact us at:
support@fashionnueva.com

Please include:

Your order number
The reason for your return
Photos of the item, if it arrived damaged, defective, or incorrect

After your request has been reviewed, we will provide detailed return instructions.

Please ensure that:

The item is securely repackaged
All original packaging, tags, accessories, and documentation are included
The parcel is sent using a tracked shipping service

Return shipping labels are not provided by Fashion Nueva, unless the item is damaged, defective, or incorrect.

Return Address

The return address will be provided after your return request has been approved.

Returns must be sent to our designated return facility. Please do not send items back without contacting us first, as this may delay the return process.

Refund Process

Once your return has been received, it will be inspected to confirm that it meets our return conditions.

If approved:

A refund will be issued to your original payment method
Refund processing typically takes up to 10 business days
Your bank or payment provider may require additional time to process the refund

We will notify you once your refund has been processed.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us at:
support@fashionnueva.com

We will assist you with the available options.

Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or customisation reasons. These products will be clearly indicated on the relevant product pages where applicable.

Non-returnable items may include:

Personalised or custom-made items
Hygiene-sensitive products, where applicable
Items that have been used, worn, washed, damaged, or altered after delivery

Contact Information

Website Name: fashionnueva.com
Business Name: A.J. Azimi
Business Address: Kanaalstraat 219, 7547 AS, Enschede, Netherlands
Email: support@fashionnueva.com
Phone Number: XXXXX
Dutch Chamber of Commerce (KvK) Number: 83144080
Dutch VAT Number: NL003782093B88