Shipping policy
Shipping Policy
Last updated: May 13, 2026
At Fashion Nueva, we aim to provide a clear and reliable delivery experience. Below you will find the relevant details about shipping, delivery times, and order tracking.
Shipping Coverage
This Shipping Policy applies to all orders delivered within the United Kingdom.
Delivery Time Estimates
We aim to process and deliver your order as efficiently as possible. Estimated timelines are as follows:
- Order cut-off time: 5:00 PM GMT
- Orders placed after this time will be processed on the next business day
- Processing time: 1–2 business days, Monday to Friday, excluding public holidays
- Delivery time: 6–9 business days, Monday to Friday
- Total estimated delivery time: 7–11 business days
Please note that these are estimated timeframes and may vary during busy periods, public holidays, or due to external courier delays.
Shipping Providers
Orders may be delivered using one of the following carriers, depending on your location and order details:
- Royal Mail
- Evri
- Yodel
- DPD
- UPS
- FedEx
Shipping Fees
Free Delivery
Fashion Nueva offers free shipping on all orders within the United Kingdom, with no minimum order value required.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
You can use this information to monitor the progress of your shipment.
Delivery Issues
If you experience any delivery-related issues, such as a delay, incorrect delivery details, or a missing parcel, please contact our customer support team as soon as possible at:
Please include your order number and a short description of the issue so we can assist you efficiently.
Questions?
For more information, please visit our FAQ page or contact our support team:
We’re happy to help with any shipping-related questions.
Contact Information
Website Name: fashionnueva.com
Business Name: A.J. Azimi
Business Address: Kanaalstraat 219, 7547 AS, Enschede, Netherlands
Email: support@fashionnueva.com
Phone Number: XXXXX
Dutch Chamber of Commerce (KvK) Number: 83144080
Dutch VAT Number: NL003782093B88
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM GMT+00:00
We aim to respond to all enquiries within 1–2 business days.